MPUA Utility Staff Workshop

Working with Difficult Customers

                Understand the basis for complaints and how effective communication is the key

                Learn skills for effectively managing bill complaints/concerns

                Discover strategies to ease customer concerns

Who should attend? Utility directors and managers, utility office staff, and utilityservice call staff.

             March 25, 2010 at MPUA, 1808 I-70 Dr. SW, Columbia, MO

For workshop flyer and registration, click HERE.

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MPUA Spring Tech Days….Focus on Wastewater and Electric Grounding

Wastewater topics include:
• Sanitary Sewer Overflow Response Plans – A How to Guide
• Sewer Cleaning & Video Inspection – We Cleaned & Videoed, Now What
• Geographic Information Systems – How GIS Makes Municipal Life Easier
• Smoke Testing – Is it an Effective Tool for Inflow & Infiltration Reduction
• NPDES Permitting 101 – What Does Your Permit Say

Grounding topics include:
• Line and Truck Grounding for Today’s Lineman
• Tool Safety: Rubber Goods, Fiberglass Equipment, and Grounds & Jumpers

 

 Two locations to choose from:  Cuba, MO — April 22, 2010 - 9:00 a.m. to 3:00 p.m.
                                                   Marceline, MO — April 29, 2010- 9:00 a.m. to 3:00 p.m.

 

DNR Credits Available!

The Missouri DNR has approved the following renewal certification training hours for the MPUA Spring Tech Days: Drinking Water - 1 hour; Distribution - 1 hour; and Wastewater - 5 hours. This is a great opportunity for operators to get their license renewal hours.

               Cuba – Course number: 1004431
               Marceline – Course number: 1002432

For Registration form and complete class information, click Here

 DEADLINE to register is April 16, 2010. Don’t delay. Register today!

 

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Climbing School to be held in St. James, MO on April 28-30, 2010

This 3 day in-depth training targets beginning climbers and any Lineworker who has not previously attended an intensive training school. Click on the Climbing School Flyer below for more information and a registration form.  Pre-registration is required along with a Release Waiver and Data Sheet, also found below.  Click on the Agenda for a list of needed equipment and daily start times.

Deadline to register for the Climbing School is April 14, 2010.

 

Climbing School Flyer

Release Waiver for Climbing School

Data Sheet and Agenda

Hotels in St. James