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MPUA Utility Staff Workshop

Working with Difficult Customers

                Understand the basis for complaints and how effective communication is the key

                Learn skills for effectively managing bill complaints/concerns

                Discover strategies to ease customer concerns

Who should attend? Utility directors and managers, utility office staff, and utilityservice call staff.

             March 25, 2010 at MPUA, 1808 I-70 Dr. SW, Columbia, MO

For workshop flyer and registration, click HERE.

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MPUA Spring Tech Days….Focus on Wastewater and Electric Grounding

Wastewater topics include:
• Sanitary Sewer Overflow Response Plans – A How to Guide
• Sewer Cleaning & Video Inspection – We Cleaned & Videoed, Now What
• Geographic Information Systems – How GIS Makes Municipal Life Easier
• Smoke Testing – Is it an Effective Tool for Inflow & Infiltration Reduction
• NPDES Permitting 101 – What Does Your Permit Say


Grounding topics include:
• Line and Truck Grounding for Today’s Lineman
• Tool Safety: Rubber Goods, Fiberglass Equipment, and Grounds & Jumpers

 

 Two locations to choose from:  Cuba, MO — April 22, 2010 - 9:00 a.m. to 3:00 p.m.
                                                   Marceline, MO — April 29, 2010- 9:00 a.m. to 3:00 p.m.

 

DNR Credits Available!

The Missouri DNR has approved the following renewal certification training hours for the MPUA Spring Tech Days: Drinking Water - 1 hour; Distribution - 1 hour; and Wastewater - 5 hours. This is a great opportunity for operators to get their license renewal hours.

               Cuba – Course number: 1004431
               Marceline – Course number: 1002432

For Registration form and complete class information, click Here

 DEADLINE to register is April 16, 2010. Don’t delay. Register today!

 

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Climbing School to be held in St. James, MO on April 28-30, 2010

This 3 day in-depth training targets beginning climbers and any Lineworker who has not previously attended an intensive training school. Click on the Climbing School Flyer below for more information and a registration form.  Pre-registration is required along with a Release Waiver and Data Sheet, also found below.  Click on the Agenda for a list of needed equipment and daily start times.

Deadline to register for the Climbing School is April 14, 2010.

 

Climbing School Flyer

Release Waiver for Climbing School

Data Sheet and Agenda

Hotels in St. James

News and Events

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Organizations

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News and Announcements

MUNICIPALITIES SPEAK OUT AGAINST FEDERAL REGULATIONS THAT INCREASE ELECTRIC RATES

February 19th, 2010

City of Columbia Receives Approval for Office of Sustainability

February 19th, 2010

MWEA (Missouri Water Environment Association) Presents Collections Outreach Training Program - January 28 - Clinton, MO

December 29th, 2009

DNR Seeks Municipal Energy Conservation Project Proposals

December 4th, 2009

CITY OF FULTON AWARDED "SMART GRID" STIMULUS FUNDS

October 30th, 2009


Calendar and Events

3/11

MJMEUC/MAMU/MGCM Board of Directors Meetings
Days Inn, Columbia MO

3/25

Working with Difficult Customers
MPUA, Columbia, MO

3/27

APPA Rodeo - March 27-28, 2010
Omaha, NE

3/28

APPA E&O Conference - March 28-31, 2010
Omaha, NE

4/13

Legislative Committee Meeting
Room 315, Governor Office Bldg.



 

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